Below you find help links along with information on our return policy, tax and shipping information, our terms of service. We have also included guidelines on how to place a basic and/or custom order as well as a general sizing chart. If you still cannot find the information you need, please feel free to contact customer service.
We appreciate your business and want you to be satisfied with your products. If you are not completely satisfied with your purchase, merchandise will be accepted for exchange or refund*. Simply follow these three steps to ensure proper processing:
Call us at 1-800-562-5766 for authorization AND for the correct return address.
Repack item(s) in the original packaging and include a copy of the original packing slip.
Send your purchase back to the authorized address by any method you wish. Once the package has been received we will happily send you a replacement OR refund the original purchase price excluding the shipping charges**.
*All custom products are manufactured based on client approval of customer artwork, therefore any resulting errors are at the customer's expense and cannot be returned or refunded. Products may be exchanged if you are not satisfied with product quality or if the order was filled incorrectly.
**All returns that are not due to an incorrect shipment or damaged/flawed merchandise will result in a 15% restocking fee.
We will be happy to assist you with any exchanges or replacements for items purchased through our online store. For exchanges of damaged or defective merchandise, we will credit you for the returned item upon receipt and send you a replacement with no additional shipping charges. For more information, please contact us at:
800-562-5766 toll free
401-467-3170 (in RI)
IAFFonlinestore.com, by Financial Innovations, is required by law to remit taxes on all non-apparel orders shipped to Rhode Island.
Orders over $100.00 and shipped within the Continental United States will receive free standard shipping. This offer excludes orders that include custom merchandise.
Most items leave our warehouse within 2-4 business days and take approximately 3-5 business days for delivery depending on shipping method selected.
Larger products may require shipping and handling charges in addition to normal shipping rates. Please reference product pages for information on specific items.
To Our Canadian Customers
You have a choice of shipment methods. All our products are made in USA or Canada and compliant with NAFTA. They enter Canada duty free.
United Parcel Service (UPS) shipments can be tracked until final delivery, but will incur additional Brokerage Fees to be collected on delivery in Canada.
US Postal Service / Canadian Postal Service shipments can not be tracked once they cross the US Canada border. They do not incur additional Brokerage Fees. As proof of delivery is not possible if you choose the Postal method, iaffonlinestore.com (Financial Innovations) will not be responsible if the package is lost beyond the US border.
Terms of Service
We reserve the right to correct programming errors and to refuse sales made with incorrect pricing.
Placing an Order (Also See Custom Affiliate Orders)
Our goal at IAFFonlinestore.com is to provide you with quality products. We want to insure that placing an order with us is simply, secure and "pain free". To place an order, just follow these easy steps:
Select your product. Our store offers a variety of products. Simply browse through the appropriate category and click on either the product name or thumbnail image. This will take you to the product description.
Checkout. This is where you will be asked to supply your shipping and billing information so that your order may be finalized. (The checkout button is located in the left navigation bar.)
Ordering Custom Affiliate Merchandise
Custom items can offer you greater visibility, improve trade show traffic and provide personalized awards and effective member incentives. Please follow the steps below to place a custom order for your IAFF affiliate:
Select your product. IAFFaffiliatestore.com offers offers a variety of products. Simply browse through the appropriate category or use our 'Product Search' feature and click on either the product name or thumbnail image. This will take you to the product description and ordering page.
Ink/Embroidery Color(s). Please refer to product descriptions for information available colors as well as how many colors are allowed in custom art.
Submitting artwork. Information on how to submit your custom artwork Will be provided in an email sent to you after you complete your order checkout.
NOTE: If you do not have digital files, you may request artwork services to work with one of our experienced designers to create the art needed for your custom order. Please allow 3-5 additional bussiness days for artwork creation. Art is billed at $75.00 per hour. Minimum $25.00
A pdf proof will be emailed to you for approval prior to production.