Orders over $100.00 and shipped within the Continental United States will receive free standard shipping. This offer excludes orders that include custom merchandise.

Orders are processed Monday-Friday. Most items leave our warehouse within 2-4 business days and take approximately 3-5 business days for delivery depending on shipping method selected.

All custom and special order items will take approximately 4-6 weeks for delivery. Please contact us if you require expedited delivery on your order.

Larger products may require shipping and handling charges in addition to normal shipping rates. Please reference product pages for information on specific items.

To Our Canadian Customers

You have a choice of shipment methods. All our products are made in USA or Canada and compliant with NAFTA. They enter Canada duty free.

United Parcel Service (UPS) shipments can be tracked until final delivery, but will incur additional Brokerage Fees to be collected on delivery in Canada.

US Postal Service / Canadian Postal Service shipments can not be tracked once they cross the US Canada border. They do not incur additional Brokerage Fees. As proof of delivery is not possible if you choose the Postal method, iaffonlinestore.com (Financial Innovations) will not be responsible if the package is lost beyond the US border.

Returns

We appreciate your business and want you to be satisfied with your products. If you are not completely satisfied with your purchase, merchandise will be accepted for exchange or refund*. Simply follow these three steps to ensure proper processing:

  • Call us at 1-800-562-5766 for authorization AND for the correct return address.
  • Repack item(s) in the original packaging and include a copy of the original packing slip.
  • Send your purchase back to the authorized address by any method you wish.

Once the package has been received we will happily send you a replacement OR refund the original purchase price excluding the shipping charges**.

*All custom products are manufactured based on client approval of customer artwork, therefore any resulting errors are at the customer's expense and cannot be returned or refunded. Products may be exchanged if you are not satisfied with product quality or if the order was filled incorrectly.

**All returns that are not due to an incorrect shipment or damaged/flawed merchandise will result in a 15% restocking fee.

We will be happy to assist you with any exchanges or replacements for items purchased through our online store. For exchanges of damaged or defective merchandise, we will credit you for the returned item upon receipt and send you a replacement with no additional shipping charges. For more information, please contact us at:

  • 800-562-5766 toll free
  • 401-467-3170 (in RI)
  • 401-467-3570 fax
  • customerservice@iaffonlinestore.com